(716) 204-3200

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For our patients:
Beginning Monday 5/02/2016, all HIPAA signatures need to be updated for UBMD Orthopaedics and Sports Medicine.  We have added “text reminders” for your convenience.  If we have an email address for you, you will be first contacted via email, 2nd via text and 3rd via phone call. If patients confirm once, they will not receive additional notifications.

At UBMD Orthopaedics & Sports Medicine, we want your experience at our practice to go as smoothly as possible. Below are some common patient questions. As always, if you have a question or concern that wasn’t addressed here, please call us at (716) 204-3200.

How do I schedule or change an appointment?
To schedule or change an appointment, please call our office at (716) 204-3200. Please provide 24-hour notice by telephone if you are calling to cancel. If you call after normal business hours, please leave a message on our phone system.

What medical reports should I bring?
Please bring the following to your appointment: all relevant X-rays, CT scans and MRI reports. You will also need a list of all medications, supplements or vitamins you are taking, a list of known allergies, your insurance card and co-pay. For a worker’s compensation or no-fault visit, please bring your insurance carrier’s name and address, the date of your injury, your employer’s name and address and your worker’s compensation number or no-fault policy number.

Do I need a referral from my primary care physician to see you?
Depending upon your insurance carrier, you may or may not need a referral from your primary care provider. Please check with your primary care physician or your insurance company to find out if you need a referral.

Which offices are the doctors available to see patients?
We have locations throughout Western New York where we see patients. Please call (716) 204-3200 to schedule your appointment and determine a location.

Is it possible for me to see one doctor for my multiple orthopaedic ailments?
One physician can see you initially for all of your orthopaedic needs. But be sure to tell us where it hurts. Due to the extensive sub-specialty training our physicians have received, different conditions may be best treated by different physicians. This will be decided after an evaluation.

What is Oberd/Why am I being asked to fill out questionnaires?
Oberd is a database that provides electronic outcome forms to our patients. Outcome forms help doctors track patients’ wellness over the course of treatment so they can make the best decisions for each patients’ recovery.

Click here for more information on Oberd.

Who do I talk to about billing?
Our Business Office can provide answers to almost all billing questions. Our insurance specialists have a vast knowledge base in insurance claims payment, denials and appeals. Our staff is willing to assist you with both your insurance and self-pay billing questions. We can be contacted at (716) 906-5990.

How early should I arrive for my appointment?
15 to 20 minutes is usual. However, if you are a new patient, you will need to allow 20-30 minutes for filling out forms.

What should I do if I have an emergency?
If your injury is serious, always call 911 right away. If you experience an acute injury that needs attention quickly but not emergently, call (716) 204-3200 and request an appointment with OrthoCare, our urgent care service available in Amherst, Orchard Park and Niagara Falls. Check OrthoCare hours ahead of time. If you call outside of OrthoCare hours, you will reach our call service and may request to be contacted by the resident or physician on call.

How can I get my prescription filled?
Please call our office at (716) 204-3200 before your prescription runs out.

What insurances plans do you accept?
Click here to view our Insurance Participation Grid

It is the patient’s responsibility to be aware of their insurance coverage, policy provisions and authorization requirements.

Not all UBMDOSM providers participate with all insurance companies; please verify whether the physician accepts your insurance coverage when scheduling an appointment. We bill non-participating insurance companies as a courtesy to you. Any outstanding balances are the responsibility of the patient.

Not all UBMDOSM providers participate with all insurance companies; please verify whether the physician accepts your insurance coverage when scheduling an appointment. We bill non-participating insurance companies as a courtesy to you. Any outstanding balances are the responsibility of the patient.

Medicare & Railroad Medicare, NYS Medicaid, Blue Cross Blue Shield of WNY (HealthNow), Independent Health Association, Univera Healthcare, Empire Plan, Worker’s Compensation, Fidelis, Nova, North American Preferred, United Healthcare, Aetna /Magnacare, Tricare

What are the most common injuries?
The most common orthopaedic injuries are sprains, strains, fracutres, dislocations, and muscle pulls across many areas of the body including knees, shoulders, back, feet & ankles, hands, hips and elbows.

How can I prevent getting injured?
Injuries can happen to anyone at any time. Even those in great shape can become injured. Exercising is good prevention, but even that can lead to injury. Poor training, improper gear when playing sports, being out of shape and inadequate warming up or stretching can lead to injuries.

If I see an orthopedic surgeon, will he or she generally recommend surgery?
Most orthopedic injuries and conditions are treated without surgery, using a range of treatments that include activity modification, physical therapy and medications. Surgery is an option for certain orthopaedic problems and often for those conditions that do not alleviate patient symptoms.

How do I know surgery is the right option?
Surgery may be necessary if other, less invasive treatments like activity modification do not fix the problem. Typically, those are tried first.

What are the most common orthopedic surgeries?
The most common orthopedic surgeries are:

  • arthroscopic surgery of the knee, shoulder, elbow, wrist, hip and ankle;
  • joint replacement surgery during which an arthritic or damaged joint is removed and replaced with an artificial joint;
  • repair of soft tissue injuries, such as torn tendons or ligaments.

What are some risks associated with surgery?
As with any surgery, risks include bleeding, infection, stiffness and nerve damage. Ask your surgeon what the risks are for your particular procedure.

What can happen if I avoid surgery?
Some complications that can come from avoiding needed surgery are pain, loss of motion, weakness, numbness and an early onset of arthritis.

Will I need physical therapy?
This depends on the type of procedure that was performed. Physical therapy can help many people regain motion and strength in their joints. Therapy can last from 2-6 months.

When can I return to daily activities?
This depends on the type of procedure done and can be anywhere from a few days to a few months. A full return to all activities, sports and exercise can take from four to six months. The patient’s physician will advise them on their individual progress.